We are seeking an Accounts Receivable Supervisor to oversee the receivables portfolio, reduce bad debt exposure, and support timely cash collections. The ideal candidate is proactive, detail-oriented, and collaborative, with the ability to manage customer accounts, collections, reporting, and billing activities effectively.

Key Responsibilities:

· Communicate effectively with customers, negotiate payment arrangements, and resolve account disputes.

· Manage customer accounts and ensure timely collection of outstanding invoices.

· Monitor accounts receivable aging and identify overdue accounts in accordance with company policy.

· Maintain detailed records of collection efforts and customer communications.

· Respond to and resolve customer inquiries regarding billing, statements, and payments.

· Escalate customer concerns appropriately when necessary.

· Achieve or exceed monthly and quarterly cash collection goals.

· Prepare AR aging reports, collection activity summaries, cash forecasts, and related analyses.

· Assist with monthly reserve calculations, credit memos, write-offs, and account reconciliations.

· Support credit reviews and onboarding requirements for new customers.

· Assist with special projects, reporting, and financial analysis as needed.

· Open and close daily operational cash drawers.

· Maintain customer validation portals and customer account records.

· Issue customer invoices daily via email and mail.

· Monitor and maintain online collections platforms.

· Process drop ship and direct ship customer invoices.

· Create and maintain customer credit reports and credit insurance documentation.

· Process daily credit card payments and customer credit reference requests.

· Support project billing activities and reporting requirements.

· Maintain customer invoice portals and reporting tools.

· Prepare weekly backlog, bookings, and management reports.

· Reconcile multiple bank accounts on a monthly basis.

Required Qualifications:

· High School Diploma or GED required; Associate or Bachelor's degree in Accounting preferred.

· 3-5 years of Accounts Receivable and Collections experience.

· Experience with billing, cash applications, collections, and account reconciliation.

· Proficiency in Microsoft Excel, Word, Outlook, and accounting software.

· Strong understanding of accounts receivable processes and bad debt reserves.

· Excellent verbal and written communication skills.

· Strong organizational, analytical, and time management abilities.

· Exceptional attention to detail and accuracy.

· Ability to manage multiple priorities and meet deadlines.

· Ability to work independently and collaboratively within a team environment.

· Professional demeanor, positive attitude, and commitment to confidentiality.

· Proficiency in data entry and record management.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.